For most deliveries, placement of product is on the driveway or on any reasonable hard surface. Deliveries requested to be dumped in areas other than driveways are left to the discretion of WMG Garden Supply and its Drivers. Area for the dump must be a hard (pavement, packed gravel or cement) and level surface and have ample clearance for truck width, length and raising the dump bed. Please keep in mind that delivery trucks “dump”, and the Customer accepts responsibility to ensure the area is clear of overhead obstructions such as tree limbs, powerlines or basketball hoops. Dumps may not be able to be completed on steep drives with grades > 30%
If the dumpsite has overhead obstructions or access limitations (such as vehicles blocking access) or other circumstances that prevent delivery at the designated dump site, WMG Garden Supply and its Drivers may attempt to dump the product at an alternate location. If no reasonable alternative dump site appears to be available, the customer will be charged the delivery fee, and WMG Garden Supply will contact the customer to arrange a second delivery. Customer may also incur a 2nd delivery charge.
Marking the Dumpsite:
WMG Garden Supply recommends using a tarp,garbage can or cone to mark the dumpsite and to help ensure the exact location. Please be as specific as possible in any dumpsite descriptions.
Access to Property:
By completing your order at WMGGardenSupply.com, you grant permission for WMG Garden Supply and its Drivers to dump landscape materials at designated sites. Customer acknowledges that neither WMG Garden Supply nor its Drivers are responsible for incidental property damage including but not limited to: cracking or staining of driveway surfaces, landscape and/or lawn damage, or other property damage. Customer assumes full responsibility for products unloaded in public right-of-ways or streets (including the risk of damage or injury to others). Delivery drivers take photos of delivery to record location and presentation.
WMG Garden Supply and its Drivers will work to ensure product is delivered within 1-2 business days of the requested delivery window. Due to unforeseen conditions (such as traffic or weather) WMG Garden Supply cannot guarantee exact delivery times.
Dyed Mulch Recommendations:
If you are ordering color-enhanced mulch, please note that the environmentally-safe mulch dye can cause discolorations and/or stains to driveways, vinyl siding or any light colored material. WMG Garden Supply is not liable for any such discolorations. Please consider using a tarp to dump on if discoloration is a concern to you.
WMG Garden Supply recommends 48 hours of “dry time” after installation, otherwise the colorant could wash off. We do not recommend installing colored mulch in times of rain and/or if rain is highly likely within 48 hours. Avoid sprinkling areas for 48 hours. WMG Garden Supply is not liable if colorant washing occurs.
Rain and Inclement weather
In some weather conditions, it may be unsafe for our suppliers, Drivers to load and deliver mulch. Weather may also delay Install. In the case of heavy rains or inclement weather WMG Garden Supply maintains the right to reschedule delivery of order. Customers will be contacted with rescheduled delivery options in these cases.
Bulk materials such as mulch, soils, compost and aggregates once dumped cannot be returned and the person placing the order assumes responsibility for its accuracy, web site pictures can be different to live product and WMG is not responsible for choices. We suggest an in-person view of the product if unsure of materials you are ordering.
WMG Garden Supply collects certain Customer information as a part of our ordering process, including name, address, login credentials, email address, and credit card information. The WMG Garden Supply checkout is powered and secured by Intuit a world-leading provider of checkout services for ecommerce sites. Your financial information will not be saved on WMG Garden Supply servers nor shared with 3rd parties. We take your privacy very seriously. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk. WMG Garden Supply reserves the right to share your address, name, and contact information with Drivers, Installers, and with the local cause partner you chose to support when placing your order.